Privacy Policy

Last updated: March 11, 2026  •  Effective date: March 11, 2026

Northbridge Digital (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit northbridgedigital.ca or use our services.

This policy applies to Northbridge Digital and its associated tools, including the Northbridge Content Poster application, which is used to automate content publishing to social media platforms on behalf of Northbridge Digital.

1. Information We Collect

Information you provide directly

• Contact form submissions: your name, email address, company name, and message
• Checkout and onboarding forms: billing information, business details, and service preferences
• Chat conversations through our AI chatbot widget
• Client portal login credentials

Information collected automatically

• IP address and general location (country/region)
• Browser type and operating system
• Pages visited, time spent, and referral source
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Deliver and manage the AI chatbot and digital marketing services you purchase
• Send service-related updates, invoices, and support communications
• Improve our website and services based on usage patterns
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

4. Third-Party Services

We use trusted third-party services to operate our business, including:

• Netlify — website hosting and form processing
• Railway — chatbot server infrastructure
• OpenAI — AI language model powering our chatbot
• Stripe or similar — payment processing (we do not store card details)

These providers have their own privacy policies and are contractually required to protect your data.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are retained for up to 2 years. Client account data is retained for the duration of the service agreement plus 1 year.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• File a complaint with the applicable privacy authority

To exercise any of these rights, contact us at info@northbridgedigital.ca.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last updated” date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@northbridgedigital.ca
• Website: northbridgedigital.ca
• Location: Canada